Refund Policy

Thank you for shopping at Truemanstyle. We value your trust and strive to provide a transparent refund process. As per the details documented in our system, we offer a comprehensive refund policy to ensure you feel confident with every purchase.

1. Eligibility for Refund

To qualify for a refund, the following criteria must be met:

• The request must be initiated within 14 days of the delivery date.
• Products can be in new or slightly used condition.
• The item must include all original parts, accessories, and tags.

2. Refund Scenarios

We provide refunds for various situations, including but not limited to:

• Defective Products: If the item arrives damaged or has functional issues.
• Customer Remorse: If you simply changed your mind or are unsatisfied with the style/fit.
• Incorrect Item: If you received a product different from what you ordered.

3. Refund Process & Timeframe

Once your return package is received at our facility, our team will inspect the items. The inspection and refund approval process typically takes:

• Inspection: 2-3 business days.
• Refund Issuance: Once approved, your refund will be processed back to the original payment method.
• Total Processing Window: The complete cycle for the funds to return to your account is 14 days.

4. Shipping Costs for Refunds

In accordance with our policy, Truemanstyle covers the cost of return shipping for all eligible refunds. Customers will not be charged for the return label when using our designated mail service.

5. No Restocking Fees

We believe you shouldn't be penalized for a product that doesn't work for you. We do not charge any restocking or administrative fees for processing your refund.

6. Late or Missing Refunds

If you haven’t received a refund after the 14-day window:

• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• If you’ve done all of this and you still have not received your refund, please contact us.

7. Partial Refunds

There are certain situations where only partial refunds are granted (if applicable):

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 14 days after delivery.

8. Sale Items

Only regular priced items and standard sale items may be refunded. Items explicitly marked as "Final Sale" may not be eligible for a refund unless they arrive defective.

9. Contact Support

If you have questions about your specific refund status, please reach out to our dedicated support team:

Email: support@truemanstyle.shop
Address: 4280 Horner Street, Cuyahoga Falls, OH 44221, United States

10. Policy Updates

Truemanstyle reserves the right to update this Refund Policy at any time to comply with legal requirements and improve customer service. Any changes will be reflected on this page immediately.