Return Policy

At Truemanstyle, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. This Return & Refund Policy outlines the conditions and steps for returning items purchased through our store in the United States.

1. Return Window

We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return. Requests made after this 14-day period will unfortunately not be eligible for a refund or return.

2. Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

• The item must be in new or slightly used condition (e.g., tried on for fit but not worn for extended periods).
• The item must be in its original packaging with all tags, labels, and accessories included.
• You must provide the receipt or proof of purchase (order number).

3. Return Methods & Costs

We aim to make the return process as painless as possible. We offer Free Returns for our customers via mail.

Return Method	Applicable Cost	Details
By Mail	Free	A prepaid shipping label will be provided with your original package or via email.
Restocking Fee	$0.00	We do not charge any restocking fees for returned items.

4. How to Initiate a Return

To start a return, please follow these steps:

• Contact our support team at support@truemanstyle.shop with your order number and the reason for the return.
• Use the Return Label included in your original shipment. If you cannot find it, we will email you a digital copy to print.
• Pack the item securely and drop it off at the nearest designated carrier location (USPS/FedEx as indicated on the label).
• Items sent back to us without first requesting a return will not be accepted.

5. Acceptance of Defects & Non-Defects

We accept returns for both defective and non-defective products. Whether the item arrived damaged or you simply changed your mind, you are covered under our 14-day window as long as the product condition remains acceptable (New or Slightly Used).

6. Refunds Processing Time

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method.

Please allow up to 14 business days for the refund to reflect in your bank account or credit card statement, depending on your financial institution's processing times.

7. Exchanges

At this time, we do not offer direct exchanges. If you need a different size, color, or item, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Damaged or Wrong Items

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases, Truemanstyle will cover all logistics to rectify the error.

9. Non-Returnable Items

Certain types of items cannot be returned, such as:

• Gift cards.
• Downloadable software products.
• Final sale items (items marked as "Non-Returnable" on the product page).

10. Lost or Stolen Packages

Truemanstyle is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. However, if your return package is lost by the carrier while being sent back to us, we will honor the refund as long as you have the tracking receipt.

11. Cancellation Policy

Orders can only be canceled within 12 hours of placement. After this window, the order may have already entered the handling and shipping process. If you wish to cancel after 12 hours, you will need to follow the standard return process after receiving the item.

12. Compliance with US Consumer Law

Our policy is designed to comply with United States consumer protection laws and Google Merchant Center requirements, ensuring a fair and transparent process for all our customers in Ohio and across the US.

13. Contact Information

For any questions regarding our Return & Refund Policy, please do not hesitate to contact our customer service team:

Email: support@truemanstyle.shop
Address: 4280 Horner Street, Cuyahoga Falls, OH 44221, United States
Response Time: We typically respond within 24–48 hours on business days.